Member FAQ's

What is Team App?

What is Team App?:Team App is a platform that enables you to create a customized smartphone app for your Team, Club, League, Governing Body, Busine...

How can Team App help us?

How can Team App help?:Team App has many key features that enable any team, club or organisation to communicate with all members and key stakeholde...

How much does Team App cost?

What does it cost?:Team App is 100% FREE. It's free to create an app and free to download with zero set-up or usage costs.  Team App's development ...

How do I join a team already created on Team App?

Join a team on Team App:Download Team App from the App Store or Google Play, register as a Team App member, search for your team and request to bec...

How do I join a second team on Team App?

Joining additional teams:Go to your Team App home screen on the app, click the search icon at top left of screen or press the 'find your team/club'...

How do I create my own team?

Create my own team:Simply click on the icon labelled 'create a new team/club' via your Team App home screen on your smartphone, or alternatively lo...

I am not receiving push notifications. Why?

Push Notification Issues:First review the trouble-shooting tips below.  If issues remain please delete Team App, turn your device off/on, then re-i...

How can I update my access groups?

Update Access Groups:Members can leave existing groups or request to join new groups any time.  Some groups are auto-approve, but most will require...

Reset my password?

Password Reset:If you have forgotten your password, open the app or go to teamapp.com.From the app:Select the Log In or Sign Up button.Enter your r...

How do I change my e-mail address?

Update e-mail via the app:Click on 'settings' via your Team App home screen.Select 'user details' from the menu.Type your new e-mail address over y...

Why am I not receiving notifications or seeing all the information I require?

Not getting notifications or seeing required information:Team App communicates to members via access groups, enabling admins to...

How can I sync or subscribe Team App events to my personal calendar?

Sync my events or manual schedules:  Via the app - when on the events or schedules screen of your app, press the 'subscribe' link and follow the in...

Why is the content I see different from other members?

Content visibility:Visibility to content in Team App is driven by access groups such as 'officials', 'parents' or 'players'.  If you are not seeing...

I did not receive my activation code via e-mail?

Activation code:You should receive an activation e-mail within the hour.  Please check your SPAM and JUNK folders.If still not received, please sub...

How do I un-subscribe or remove sync from a Team App calendar?

Unsubscribe from calendars:iPhone / iPad - In your iOS 'settings' (not your Team App settings), click on 'settings' then 'accounts & passwords'...

How do I contact the admin or officials of my club or team?

Contacting your club:You can contact the admin or officials of your club or team by:Via the app:Search for your team and select it.Click 'settings'...

How do I copy text, delete a comment or hyperlink to a website in chat?

Chat functionality:iOS Users: Swipe right to left on a comment to bring up copy or delete options.  Click the chat message containing the URL then ...

How do I upload a profile picture to my membership?

Upload profile picture:You can have a different profile picture for every team you are a member of. Via the app:Go to your team's home screen, clic...

Which mobile devices or operating systems are compatible with Team App?

Compatible Devices?:The majority of Apple and Android mobile devices are compatible - very old models may not be supported.  Unfortunately it's not...

Do I join Team App with my own details or the details of my child?

Registration details:When registering for a Team App account, unless otherwise advised by your club you sign-up with your own details, not the deta...

I've subscribed / synched to my Team App calendar, so why can't I see all events in my personal smartphone calendar?

Synched calendar:When you click the 'subscribe' link for events in your team's app, those events should sync to your personal calendar.  However, p...

How do I delete a team or remove my membership from a team I no longer belong to?

Deleting a team or removing my membership:Go to your team's home screen, click on 'settings' at top right of screen, then select 'leave this team a...

How do I un-subscribe from Team App e-mails?

Un-subscribe from e-mails:Click on the 'un-subscribe' link at the bottom of any Team App e-mail you receive.

Can I get a personal demonstration?

Personal Demonstration:We may be available for a one on one or group demonstrations of Team App. Contact us to discuss your requirements.

What if I don't have a smartphone?

No Smartphone = No Problem:Members can be manually added to any Team App to receive e-mail correspondence instead of in-app push notifications. Mem...

My calendar app shows "SUBSCRIPTION EXPIRED"

Subscription expired:This may be caused by your admin removing your membership or updating your access groups.  To fix this issue:Remove your exist...

Can I advertise on Team App?

Advertising on Team App?:Team App has hundreds of thousands of teams and millions of active users from all over the world.  Please visit Team App A...

Is there an app for Windows or Blackberry phones?

Support for Windows or Blackberry devices:We don't support Windows or Blackberry platforms. However, you can join the website version of your team'...

How do I enter emergency contact details?

Emergency contact details?:The 'admin' of your team needs to enable 'Emergency Contact Information' via the dashboard settings for you to enter thi...

Can I remove ads from my app?

Remove Ads:Apple & Android users can go to the Team App home screen, click on 'settings' and select 'remove advertising' from the menu. Then vi...

How do I re-subscribe to e-mails?

Re-subscribe to e-mails:You can un-subscribe or re-subscribe to e-mails from your teams via the following link: www.teamapp.com/unsubscribe.

How do I delete my Team App account?

Permanently delete your Team App account:Log-in at www.teamapp.com on a PC desktop.Click on your name at top right of screen.Select 'edit account' ...

Chrome shows me an error message titled "Your connection is not private", what does that mean?

Connection not private errors:First, wait a few minutes then try again.  We may be aware of the issue and fix it quickly.If your problem persists, ...

How do I sign-up for multiple children on a team when I only have a single Team App account?

Managing multiple children on a single Team App account:When registering for a Team App account, sign-up with your own details, not the details of ...

I can't open PDF files on my app?

Unable to open PDF's:If you are unable to open content within various sections of your team's app such as schedules, documents or newsletters, this...

How do I turn on or off chat room notifications?

Managing chat room notifications:The notifications for chat rooms can be turned off, even if your overall notifications for Team App are on.   To t...

How do I turn on or off Live Score notifications?

Managing Live Score notifications:The notifications for Live Scores can be turned off, even if your overall notifications for Team App are on.   To...

I can't remove all my notifications or new banners and/or I don't know what the notification relates to?

Do you have notifications you can't remove?:If you have a notification symbol you can't remove, please follow these steps:  Go to your Team App hom...

Can I unsubscribe from Team App marketing e-mails?

I don't want to receive marketing e-mails:Team App is 100% FREE, with its development and maintenance funded by in-app/website advertising as well ...

Are credit card payments made via Team App secure?

How do I know payments are secure?:Team App utilise Stripe as our exclusive partner for mobile and on-line payments:  www.stripe.com.  Stripe are a...

How can I see the details of other members in my Team's App?

Can I see member details?:The admin of your team can enable a member's directory via the team's settings.  Once enabled, each member can opt-in (vi...

How do I chat with other members or the admin of my team?

Private chat with members or admins:Members can only private chat with other members or admins who belong in the same access groups as themselves. ...