Team App SupportKnowledgebase
Features
- Availabilities - Feature Summary
- Chat - Feature Summary
- Documents / Newsletters - Feature Summary
- Events - Feature Summary
- Gallery - Feature Summary
- Live Scores - Feature Summary
- News - Feature Summary
- Player Profiles - Feature Summary
- Schedules - Feature Summary
- Standings - Feature Summary
- Social Media - Feature Summary
- Sponsors - Feature Summary
- Store - Feature Summary
- Surveys - Feature Summary
- Teams - Feature Summary
- Voting - Feature Summary
Member FAQ's
- What is Team App?
- How can Team App help us?
- How much does Team App cost?
- How do I join a team already created on Team App?
- How do I join a second team on Team App?
- How do I create my own team?
- I am not receiving push notifications. Why?
- How can I update my access groups?
- Reset my password?
- How do I change my e-mail address?
- Why am I not receiving notifications or seeing all the information I require?
- How can I sync or subscribe Team App events to my personal calendar?
- Why is the content I see different from other members?
- I did not receive my activation code via e-mail?
- How do I un-subscribe or remove sync from a Team App calendar?
- How do I contact the admin or officials of my club or team?
- How do I copy text, delete a comment or hyperlink to a website in chat?
- How do I upload a profile picture to my membership?
- Which mobile devices or operating systems are compatible with Team App?
- Do I join Team App with my own details or the details of my child?
- I've subscribed / synched to my Team App calendar, so why can't I see all events in my personal smartphone calendar?
- How do I delete a team or remove my membership from a team I no longer belong to?
- How do I un-subscribe from Team App e-mails?
- Can I get a personal demonstration?
- What if I don't have a smartphone?
- My calendar app shows "SUBSCRIPTION EXPIRED"
- Can I advertise on Team App?
- Is there an app for Windows or Blackberry phones?
- How do I enter emergency contact details?
- Can I remove ads from my app?
- How do I re-subscribe to e-mails?
- How do I delete my Team App account?
- Chrome shows me an error message titled "Your connection is not private", what does that mean?
- How do I sign-up for multiple children on a team when I only have a single Team App account?
- I can't open PDF files on my app?
- How do I turn on or off chat room notifications?
- How do I turn on or off Live Score notifications?
- I can't remove all my notifications or new banners and/or I don't know what the notification relates to?
- Can I unsubscribe from Team App marketing e-mails?
- Are credit card payments made via Team App secure?
- How can I see the details of other members in my Team's App?
- How do I chat with other members or the admin of my team?
Admin FAQ's
- How do I manage parents and children (YOUTH) on my team?
- What is a club admin?
- What's the role of a club admin?
- How do I see who the admins are?
- What is a restricted admin and what privileges do they have?
- Can I create multiple Team Apps?
- Do I have to manage my team via the website dashboard at teamapp.com?
- How can I stop people from joining my team, such as opposition players?
- Can I use Team App to run my entire club or league?
- How do I send an e-mail to my members?
- I’m having trouble creating my Team App. Can you help?
- What if someone else has created an app for my club already?
- How do I delete my team app?
- Why has my app been suspended?
- How do I change my app's details such as logo, name and colors?
- What is member's directory?
- Can I change the name of my app?
- Can I display Team App content on my (non-Team App) website? Are there RSS feeds?
- How do I add or remove administrators (admins) from my app?
- How should I transition from one season to another?
- Why can't I upload a PDF?
- How do I update the welcome message on my team's homepage?
- Can I make my app private?
- How do I invite members to join my app?
- Why is my bulk import of members via CSV not working?
- How do I delete a member from my app?
- What is the difference between events and schedules?
- How do I change the position of my app buttons?
- How do I delete an event (single or recurring) or manual schedule?
- Why have my members who RSVP'd yes gone onto a waiting list?
- How do I edit a single event within a recurring series?
- Can I sync my existing Google Calendar or any other calendar in to Team App's calendar?
- General information regarding ads that appear on Team App.
- Privacy and GDPR compliance.
- How do I delete a document or newsletter from my app?
- How do I restrict photo and video uploads in gallery to admins only?
- How do I make sure only the child names and not the parents appear in RSVP and Attendance Tracking member lists?
- How do I bulk import my members via CSV or Excel spreadsheet?
- How do members private chat with an admin of the team?
- How do I provide an RSVP for an event or schedule on behalf of other members?
- How can I see individual member responses to my survey?
- Why can't I see my members' custom questions and answers in my store CSV export?