What Should I Do If I Have an Issue With a Store Purchase?
If you purchased an item through a Team App Store and:
Accidentally bought multiple items
Have not received the item
No longer want the item
Need a refund or clarification
You will need to contact the Team App Admin for the team or club you purchased from.
Who Handles Store Purchases?
All Store payments go directly to the team or club, not to Team App.
This means:
Team Admins manage all order fulfilment, including delivery and collection
Team Admins process refunds
Team App Support cannot assist with product issues, missing items, or refund requests
What You Should Do
Open the Team App where you made your purchase
Contact the Admin of that team or club
Use the Contact Us option
Or message an admin directly via Chat
Explain the issue and request a refund, replacement, or update as needed
Important Note
Team App Support cannot provide:
Refunds
Order updates
Product delivery information
Intervention between you and the team admin
All store-related issues must be handled by the team or club selling the product.