If you’re having trouble receiving your login code, please try the following steps:
1. Check your Spam / Junk folder
Sometimes the login email can be filtered into your spam or junk folder.
If you find it there, open the email and mark it as “Not Spam”
This helps your email provider recognise future login emails as safe
Note: This will only improve the delivery of login-related emails — it does not subscribe you to any marketing emails.
2. Allow a few minutes for delivery
In some cases, there may be a short delay in receiving the email.
Please wait 2–5 minutes before requesting a new code
Avoid requesting multiple codes too quickly, as this can cause further delays
Important:
We have introduced a code request rate limit, meaning you can only request a new login code once per 30 minutes - if you try to request before the hour, you will get an error message.
If you request multiple codes within a short period, this may prevent new codes from being sent.
3. Check your organisation’s email filters (if applicable)
If you’re using a work, school, or organisation email address, the email may be blocked by internal security systems.
Check with your IT administrator
Ask them to allow emails from Team App
Alternatively, try using a personal email address (e.g. Gmail, Outlook)
4. Still not receiving the email?
If you’ve tried all of the above and still haven’t received your login code, please contact support with: