When using Members → Bulk Import on your team’s website dashboard, make sure to:
1. Use Only the Official Team App CSV Template
You must download one of Team App’s blank CSV templates from the Bulk Import page
Do NOT use your own CSV or Excel file
The template is specially formatted for correct data mapping
2. Do Not Edit Any Columns, Rows, or Headings
Column names, order, and structure must remain exactly as provided
Do not add, delete, or rename fields
Do not insert extra rows above or below the header
Even small changes can prevent the import from being read correctly.
3. Ensure All Email Addresses Are Valid and Not Duplicated
Every email address must be correctly formatted
No duplicate emails within the file
If an email already exists in your member list, the system will not create a duplicate or override the existing membership
Why These Rules Matter
The Team App template ensures every piece of information goes into the correct data field inside the app.
If the structure changes—even slightly—the import may fail or map data incorrectly.
Still Not Working?
If the import continues to fail:
Re-download a fresh blank template
Copy/paste your data into that new file
Try uploading again
If issues continue, you can contact Team App Support for further assistance.