I am not receiving push notifications. Why?

The first thing to do is make sure you have the latest version of Team App. Go to the App Store or Google Play and see if there is an update.

IPHONE AND IPAD USERS

There are a few things to try here.


Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  • Go to “Settings” on your home screen
  • Select “Do Not Disturb” 
  • Either turn off all options, or make sure that your scheduled “Do not disturb” times are not causing you not to see notifications


Make sure Notifications are turned on in your phone settings

Please note that this process varies a little between versions of iOS.

  • Go back to “Settings” (from your home screen) and select “Notifications”
  • Scroll down until you see “Team App”
  • Make sure that the “Alert Style” is set to either “Banners” or “Alerts”
  • While on that screen, also make sure you turn on all other options


Make sure Notifications are turned on in Team App

First of all make sure that you are logged in to Team App on your phone. Assuming that is the case, follow these steps to make sure notifications are turned on.

  • Go to your Team App (ie. select a team from the home screen)Scroll down until you see “Team App”
  • Inside of your Team App, click on the “Settings” in the top right
  • Make sure that you have “Notifications” turned on



ANDROID USERS

Sorry, this can get complicated! There are a number of things to check.


Check Version of Android

If you a running a version of Android below 4.0.4, you must be logged into your Google account in order to receive push notifications. To check, follow these steps:

  • Find and select "Settings" from the applications screen
  • Select "About Phone", which is usually found as the last item on the list
  • Find the section that says, "Android Version”
  • If the version is less than 4.0.4, now is a good time to try to update! To so this select "Software Update", and follow the prompts


If you don't want to update and you are less than 4.0.4, next we will verify whether you have a Google account linked to your phone.

  • Return to the "Settings" screen, and select "Accounts & Sync" from the menu
  • If underneath the "Manage Accounts" section, there is no Google account, you will need to select "Add Account”
  • On the following screen select "Google", and you will receive a straight forward set of prompts on how to either sign in, or create a new Google account
  • When done, revisit the "Accounts & Sync" screen, to confirm you have your new Google account linked.


Check notifications are enabled

If you are running a version of Android newer than 4.0.4, lets check to see that you have notifications enabled.

  • Select "Settings" from your menu
  • Select "Apps" (it is sometimes called "Application Manager") from the "Settings" menu
  • Find "Team App" from your applications listing (you can scroll to it or use the search function at the top of the screen)
  • Ensure the "Show notifications" tick-box is selected


Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  • Select "Settings" from your menu
  • Select "Sound" from the "Settings" menu
  • Ensure that "Do not disturb" is off


If you are still not receiving push notifications, please contact Team App Help and we will look into it.

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