I am not receiving push notifications. Why?

Push Notifications

The first thing to do is make sure you have the latest version of Team App installed via the App Store or Google Play.

Apple Settings

Check you are not in 'Do Not Disturb' mode, sometimes notification sounds and alerts can be blocked when active.

1. Go to 'Settings' on your device

2. Tap 'Do Not Disturb'

3. Either turn off all options or make sure that your scheduled 'Do Not Disturb' times are not causing issues with notifications.

4. Make sure 'Notifications' are turned on in your iPhone Settings.

Note: Go back to 'Settings' and select 'Notifications'

5. Scroll down until you see 'Team App' and tap on it. Make sure 'Allow Notifications' are on and one option in the 'Alerts' has been selected.

Team App Settings

Make sure Notifications are turned on in the app.

1. Tap 'Settings' in Team App

2. Tap 'Notifications'

3. Make sure that you have 'Notifications' turned on

Android Settings

Check notifications are enabled (management varies by Android O/S version)

- Tap ' Settings' from the main home screen.

- Go into 'Device' or 'Application Manager' & find Team App. 

- Ensure 'Notifications' are enabled & all settings are correct.

Check you are not in 'Do Not Disturb' mode

- Tap 'Settings' from the menu

- Select 'Sounds'

- Ensure that 'Do Not Disturb' is OFF

If you are still not receiving notifications, contact Team App Support and we will look into it.

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