Why am I not receiving notifications or seeing all the information I require?

Not getting notifications or seeing required information:

Team App communicates to members via access groups, enabling admins to send content to specific groups of members.  For example, send news about the upcoming committee meeting to only the 'committee' access group.  Or send a training video to just the 'players' access group and so on.

So if you are not receiving or seeing information as required, please check:

  • You are logged in with the correct Team App account and have notifications enabled.
  • You are in the correct access group - check this via your team's app settings / access groups.
  • Your access request to join the app has been approved and is not still pending - check with your app's admin.
  • You have updated the app to the latest version via the App Store or Google Play.

Note: If issues remain, please check with other members to see what they are seeing in their app, then follow up with your app's admin, or contact us via this support : www.support.teamapp.com.

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