Why am I getting a 'subscribers is invalid' error message in chat?

Subscribers is invalid error message:

This issue is usually caused by having multiple members in your member list sharing the same e-mail.  Our system should not allow this, but on rare occasions it does occur.  So to solve this problem remove one of the duplicate memberships - a duplicate can be identified by: 

  • Review your members list via your team's website dashboard / members. If you have a small list it may be easy to identify a duplication.
  • If you have a large member's list you can export your list via your dashboard / members / export / download CSV.  Then place your members in order via the e-mail column on the CSV file to enable you to identify a duplication.
  • Once identified, remove any duplications to resolve the problem.

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