Admin FAQ's

How do I manage parents and children (YOUTH) on my team?

Managing parents and children on Team App:Enter your child members into your member's list.  You can do this one-by-one, or in bulk via the website...

What is a club admin?

What is a club admin?:A club admin in Team App has full access and complete control over the app.  They are usually the person who created the app,...

What's the role of a club admin?

What's the role of a club admin?:The admin sets up your team's app and has full control over ...

How do I see who the admins are?

How do I see who the admins are?:For admins:Go to website dashboard (via www.teamapp.com).Select 'members'.Admins...

What is a restricted admin and what privileges do they have?

What is a restricted admin?:A restricted admin (RA) can do most things a full admin can do, but only for the access groups they have been assigned ...

Can I create multiple Team Apps?

Can I create multiple Team Apps?:If you are the President or Coach of both a football club and a basketball club, you may wan...

Do I have to manage my team via the website dashboard at teamapp.com?

Do I have to manage my team via the website dashboard?:All features of your app can be managed via your team's website dashboard by logging in at w...

How can I stop people from joining my team, such as opposition players?

Can I stop people from joining my team?:Team App has a range of security and privacy settings, with admins able to approve or deny membership reque...

Can I use Team App to run my entire club or league?

Can I use Team App to run my entire club or league?:Yes.  Team App is perfect for clubs or leagues of all sizes, as there are no limits to the numb...

How do I send an e-mail to my members?

How do I send e-mails to members?:When posting content in your app, smartphone app members will receive push notifications whilst non-app members w...

I’m having trouble creating my Team App. Can you help?

Can I get help creating my app?:Contact us via this support link to request assistance with creating your app.

What if someone else has created an app for my club already?

What is an app has been created for my club already?:Request to become a member of your team, and if appropriate request to b...

How do I delete my team app?

How do I delete my team?:Hopefully you can assign admin control to another member, but if you really want to perm...

Why has my app been suspended?

Why has my app been suspended?:Apps without any activity for 90-days are suspended in order to minimise the number of idle apps.  If your app has b...

How do I change my app's details such as logo, name and colors?

How do I update my app details?:Via the app:Click on 'settings' at top right of screen of your team's app, then into 'app settings' to view a range...

What is member's directory?

What is the member's directory?:The member's directory is where member's can make their details visible to other members, including occupation deta...

Can I change the name of my app?

Can I change the name of my app?:Yes.  This is done via the 'settings / app settings' of your app, or via your 'website dashboard / admin settings'.

Can I display Team App content on my (non-Team App) website? Are there RSS feeds?

Does Team App have RSS feeds?:Sorry, but we don't provide any means for displaying Team App content on other websites.  Team App content is viewed ...

How do I add or remove administrators (admins) from my app?

Adding or removing admin control:Via the app:Go to your team's home screen / settings / member management / members.Select a member and click the 3...

How should I transition from one season to another?

Transitioning from season-to-season:Some tips for admins:If your team is going up an age group you can simply re-name your Team App via your team's...

Why can't I upload a PDF?

I can't upload PDF's: Uploading PDF's in some web browsers can be problematic, particularly if on older versions o...

How do I update the welcome message on my team's homepage?

Updating the homepage welcome message:A full admin can update via the website dashboard / design & appearance.

Can I make my app private?

Can I make my app private?:When setting up your app, you can protect your information by creating access groups (via your website dashboard / acces...

How do I invite members to join my app?

Inviting members to join my app:Go to your team's website dashboard via www.teamapp.com and utilise one of more of these options:Click on invite/pr...

Why is my bulk import of members via CSV not working?

Bulk importing members is not working:Follow the detailed step-by-step instructions on your team's website dashboard carefully (via members / bulk ...

How do I delete a member from my app?

Deleting a member via the app:Go to your team's home screen / settings / member management.Select 'members' from the menu and select the member to ...

What is the difference between events and schedules?

What is the difference between events and schedules?:Events and schedules are managed separately within the app and each have their own independent...

How do I change the position of my app buttons?

Changing positions of my app buttons:Go to your team's website dashboard and click the up/down arrows to re-position as required.

How do I delete an event (single or recurring) or manual schedule?

Deleting events or manual schedules:Via the smartphone app:Click into a list view (not calendar view) of events and swipe on the event to bring up ...

Why have my members who RSVP'd yes gone onto a waiting list?

Why have my members gone onto a waiting list?:When enabling RSVP's for an event, you can set a reply limit.  Anyone who replies 'yes' after this li...

How do I edit a single event within a recurring series?

Editing an event within a recurring series:Click into the event via your app or website dashboard and click 'edit'.  You will be able to choose to ...

Can I sync my existing Google Calendar or any other calendar in to Team App's calendar?

Can I sync an exiting external calendar with Team App?:It's not possible to sync the content from an existing calendar such as Google in to Team Ap...

General information regarding ads that appear on Team App.

Ads appearing on Team App:Team App is free for all clubs and members, with development largely funded by in-app advertising.  We take every effort ...

Privacy and GDPR compliance.

Privacy and GDPR (EU only) compliance:Please click this link to review Team App's 'Fair Processing Notice' which deals with GDPR compliance: https:...

How do I delete a document or newsletter from my app?

Deleting a document or newsletter:PDF documents or newsletters can only be deleted by a full admin via your team's website dashboard:Click into you...

How do I restrict photo and video uploads in gallery to admins only?

Restrict gallery uploads to admins only:Via the app:Go to your team's home screen / settings / app settings / features / gallery uploads / admins o...

How do I make sure only the child names and not the parents appear in RSVP and Attendance Tracking member lists?

Managing parent and child memberships for RSVP's and Attendance Tracking:Firstly, ensure all parents and guardians sign-up to Team App with their o...

How do I bulk import my members via CSV or Excel spreadsheet?

How do I bulk import my members?Follow these steps:Log-in to your team's website dashboard at www.teamapp.com.Click into the 'members' button, then...

How do members private chat with an admin of the team?

Private chat with admins:Members can only private chat with other members in the same access groups as themselves. So even admins need to be in the...

How do I provide an RSVP for an event or schedule on behalf of other members?

RSVP for other members:Via the app or website:Click into your event.Click into any of the yes/no/maybe/pending options.Click a member's name and ed...

How can I see individual member responses to my survey?

Survey details:Log-in at www.teamapp.com on a PC or laptop, then:Click on the survey icon on your team's dashboard.Click on the name of the survey....

Why can't I see my members' custom questions and answers in my store CSV export?

Store CSV Export:To get the answers to custom questions in your Store CSV export, you need to go to your 'payment history', click 'search' and filt...

Why am I getting a 'subscribers is invalid' error message in chat?

Subscribers is invalid error message:This issue is usually caused by having multiple members in your member list sharing the same e-mail.  Our syst...

How do I access the Admin Notification Report?

Accessing the admin notification report:This report is available only in NEWS and only for articles posted with a notification to members (ie. not ...

Why do I have to crop my photos for news and events?

My photos don't fit....:The image cropping tool for photos in news and events is to ensure images display in full across all smartphone, tablet and...