Team App Support

How do I access the Admin Notification Report?

Accessing the admin notification report:

This report is available only in NEWS and only for articles posted with a notification to members (ie. not 'public' news).  It shows you which members received a push notification and/or e-mail, who has unsubscribed and who did not receive a message at all.


Accessing via the app:

  • Click into one of your news articles.
  • Click on the icon at top right of screen and select 'notified members'.
  • Click on the notification report and then into each section to see the member names.


Accessing via the website dashboard:

  • Click into one of your news articles.
  • Click on the 3 x dots icon at top right and then into 'notified members' button and select the report.

Discussion

Chris Paull

We have just noticed that notification reports appear to only be available if we select the option to send to Access Groups rather than All Members. In the past week we've sent 2 news stories and the one sent to multiple access groups has a notification report and the one sent to All Members does not show the option for a notification report. Is this a known issue or a quirk of the design?

      Craig. R (Team App Support)

      Hi,

      Thanks for bringing this to our attention - certainly 'public' articles don't have the 'notified members' report, but I will check with the team as to why none exists for 'all members' - it may be that it can only report on members belonging to access groups, but I will check with our team and have them implement it for 'all members' content if possible.

      Kind regards,

      Craig.

          Chris Paull

          Hi Craig

          Just to be clear, all the members are in access groups so we can send-to-all using either all members or all access groups. It’s only the latter where we get a notification report.

          Thanks for the quick response
          Regards
          Chris

              Craig. R (Team App Support)

              Yes, thanks for clarifying.  I did test and verified the issue you are having (all members only) which is what we will resolve.

              Kind regards,

              Craig.

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